NatWest now allows iPhone X users to use the phone’s facial recognition technology to log into their mobile banking app. The NatWest app still retains the option for customers to access their accounts using a passcode, however.

NatWest saw 1.1 billion mobile and online transactions in the first half of 2017, a 41% increase compared to 2014. Mobile transactions have increased by 73% since 2014 and there were 3,531 log-ins per minute to the bank’s apps in Q3 2017.

“There has been a revolution in banking, more and more of our customers are using digital platforms to bank with us,” commented Miguel Tatay, head of mobile.

“Over 5 million of our customers now regularly use our mobile banking apps. People tell us that they expect a bank to be innovative, digital and responsive to their needs, and adding Face ID to our app does just that – making it even easier and more convenient for customers with an iPhone X to access and manage their finances on the move”.

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Henry is Junior Reporter at IBS Intelligence, follow him on Twitter or contact him at: henryv@ibsintelligence.com
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