Steve Powless, CEO, Computer Services Inc

Mansfield Bank, the Massachusetts based organization with $519 million in assets, has chosen the end to end financial technology solutions provider- Computer Services Inc as its new core provider.

The bank will implement CSI’s robust product suite, including its NuPoint core processing solution, digital banking platform and CSI CRM, to provide its customers with an enhanced digital banking experience and more efficient back-office processes.

The conversion to CSI NuPoint creates a seamless user experience across all channels, streamlines internal processes and offers the ability to personalize customer experiences through user analytics. Bank executives cited that a key factor in their decision to work with CSI, alongside enhanced technology offerings, was similar company culture and emphasis on customer support.

“For more than 130 years, we have prided ourselves on offering our customers the best technology and in-person customer care. It is imperative to us that as we advance with new customer-facing changes, we do so with a partner whose principles align with ours,” said John Westwood, Mansfield Bank’s first SVP, CFO and treasurer. “We are excited to work with CSI and continue to serve our customers in an innovative and customer-centric manner.”

Mansfield Bank also plans to use the core banking solution to enhance customer service through company-wide internal adoption. Bank executives are leveraging CSI’s accessibility and training to help the entire staff become well-versed in the platform to deliver results in an improved and efficient manner.

“At CSI, we remain dedicated to providing success through industry-leading technology while offering the best customer service and support,” said Steve Powless, CSI’s chairman and CEO. “We are excited to partner with Mansfield Bank and look forward to delivering a true digital banking experience with competitive, integrated solutions that will drive them to continued growth.”

The US based Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, treasury management and regulatory compliance solutions to financial institutions and corporate customers across the nation.

by Megha Bhattacharya
Market Analyst at IBS Intelligence
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