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Xero launches accounting chatbot

Accounting software firm Xero plans to launch a bot on Facebook Messenger, iMessage and Slack.

Around 700,000 of its users will have access to the bot, codenamed Hey Xero, which the firm hopes will give them access to their business data on the fly. The bot will also recommend a suitable accountant or bookkeeper depending on the customer and will let people make queries on their history or transactions.

“Using Hey Xero, businesses will be able access the Advisor Directory and be recommended a suitable accountant or bookkeeper in their area. Subscribers will also be able to discover new apps in the Xero ecosystem and query their latest financial data, such as who owes them money or when their next bill is due,” the company says.

Xero partnered with Wells Fargo earlier this year to create a new data-sharing platform. The new method is underpinned by an application-programming interface (API) which creates a tokenized “handshake” between the companies’ servers. It will begin rolling out for new Xero customers who have Wells Fargo accounts in July. Those who are currently using Xero will be moved to the new service beginning in Q4 2016.

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