Paul Clarkson,
Senior Vice President – Community & Regional Financial Institutions, nCino, Inc.

nCino, the supplier specializing in cloud banking, announced that Ohio-based Westfield Bank has selected nCino’s Bank Operating System to automate and streamline its banking processes and provide customers and employees with a seamless end-to-end experience.

Westfield Bank recognized the need to undergo a proactive digital transformation that would make it easier for its employees to keep up with the steadily rising bar set by customer expectations. With initiatives in place to optimize operational processes and the customer journey, Westfield Bank will replace multiple systems and manual tasks with nCino’s comprehensive, cloud-based solution for lending, onboarding and deposits.

“The nCino system possesses greater configuration and integration opportunities than any other system we vetted. This solution will help us enhance the customer experience and drive efficiencies throughout our internal processes,” said Matt Berthold, executive vice president and chief operating officer at Westfield Bank.

Using its suite of advanced automation capabilities, nCino will streamline Westfield Bank’s processes from customer onboarding through deposit account opening, loan origination, underwriting and portfolio management to increase transparency and productivity across the Bank’s back office. Additionally, nCino’s Customer Portal feature will empower Westfield Bank’s customers with a fully digital, mobile-enabled platform that allows them to upload documentation and interact directly with employees at their convenience.

“Through the use of nCino, Westfield Bank will gain a platform that allows the team to better meet the digital service preferences of their customers while maintaining the personal touch at their branch locations – with a consistent experience across all channels. We are very pleased they selected nCino and are proud to partner with them on this journey.” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino.

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by Megha Bhattacharya
Market Analyst at IBS Intelligence
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