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Western Union welcomes Joyce A. Phillips to Board of Directors

Joyce A. Phillips

The Western Union Company, a leader in cross-border, cross-currency money movement and payments, has announced the appointment of Joyce A. Phillips to the Company’s Board of Directors, effective from !st July, 2020.

Ms Phillips will also serve on the Compensation and Benefits, and Corporate Governance, ESG and Public Policy Committees of the Board.

Ms Phillips is joining Western Union with over 3 decades of leadership experience in the areas of global banking, financial services, insurance, innovation and marketin to the Board. She is currently the Founder and Chief Executive Officer (CEO) of EqualFuture Corp, a FinTech start-up dedicated to ensuring that all consumers have a shot at financial well-being.

Previously, Ms Phillips held executive roles with Australia and New Zealand Banking Group Limited (ANZ), where she served as CEO, Global Wealth Division, after holding the position of Group Managing Director of Innovation and Marketing. She also served as President and Chief Operating Officer (COO) of American Life Insurance Co. (ALICO), a subsidiary of American International Group (AIG), and Global Head of International Retail Banking at Citigroup.

Earlier in her career, she held management roles at GE Capital and Western Union. From 2014 to 2018, Joyce served on the Board of Directors of Reinsurance Group of America, one of the largest life reinsurers globally.

Joyce is an award-winning leader and innovator in financial services who pioneered the early use of artificial intelligence, machine learning and IBM Watson technology as tools for customers in the Australian financial services market.

“Joyce has significant experience within the Financial Services and FinTech space, acquired through a number of executive roles with both global and regional responsibilities. Her demonstrated passion for working with underserved customer and business markets, together with a strong focus on innovation, closely align with Western Union’s vision. The Board and I are very much looking forward to working with Joyce and gaining her perspectives,” said Hikmet Ersek, President and CEO of Western Union.

Recently, South Africa’s Mama Money partnered with Western Union for global reach.

Passionate about underserved consumer markets, FinTech and diversity, Joyce was named one of the Top 100 FinTech leaders in Asia in 2016 and has been ranked in various roles as one of the banking and financial services industry’s most powerful women.

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