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Vantage Bank Texas selects Backbase’s platform for digital transformation

Vantage Bank Texas (Vantage) announced that it has selected Backbase’s digital platform to develop dynamic user journeys across its entire client base. Backbase is a provider of digital-first banking platform that empowers banks and other financial institutions to accelerate their digital transformation.

“After an expansive assessment of the options available to us to help us become the remarkable community bank we seek to achieve, we concluded that Backbase unquestionably checks all the boxes. They provide a ‘one-stop-shop’ for us, firstly to implement a standardised online experience across all channels and then to design specific features for our various customer segments,” commented Vantage Senior Executive Vice President, Jeff Sinnott.

He further added “The needs and preferences of each of our customer segments must always be front of mind. To create these personalised user journeys, our process has to be deeply collaborative and, with Backbase, we now have significantly more control over our customers’ digital experiences. For example, we can leverage all historical data about each customer to suggest channels and solutions which work best for their specific needs to enhance their experiences and reduce their costs, thus adding real value. Soon, we’ll be rolling out a series of new features starting with an updated portal for our business customers followed by a retail experience and deposit account opening.”

Vantage was looking forward to unifying and enhancing the banking experiences of each of its business lines. The bank aims to make each of its touchpoints uniform and introduce an innovative development process that will meet changing customer demands and build tailored products as needed.

The bank endeavours to provide a customised customer journey as it sees abound opportunity in providing business banking and private banking in Texas and Mexico. They have merged with Mcallen-based Inter National Bank in 2018 and expanded into North Texas in 2019 as part of this. Vantage found Backbase’s modular and microservice-based architecture as bests fit to facilitate the personalised approach they seek to provide.

“Vantage Bank Texas’s vision for Backbase implementation is particularly exciting. Their requirements were so specific against the backdrop of the recent growth and expansion of their footprint, and their customer-focused company vision. It speaks volumes that Vantage opted for our flexible platform – our solution is not just for big banks, but can be implemented with a bank of any size, for any business function, in any region as long as they have the right ambition. Like Vantage Bank Texas, there are many community banks across the country who serve a niche client base that have a precise strategy in mind but lack the internal development engine or capital weight of global banks for their new technology. Our platform acts as the perfect innovation partner for all banks to achieve those digital objectives and better serve their clients. We are confident that Vantage customers will be thrilled with the results of this decision,” said Jouk Pleiter, CEO of Backbase

Founded in 1923, San Antonio based Vantage Bank Texas is a family-owned community bank operating across Texas and Mexico. The bank is focussed on providing banking services to small and medium-sized commercial businesses along with its international clients.

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