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Temenos Infinity to transform digital onboarding for TSB


Martin Frick, Managing Director – APAC, Temenos

New Zealand-based bank TSB has selected and gone live with Temenos‘ Infinity Digital Onboarding in under 9 weeks. The partnership was aimed to facilitate online account opening and onboarding processes for TSB.

According to the supplier, the implementation of Temenos Infinity was aimed at creating an easy website application process for enabling Kiwis to join the bank, thereby accelerating customer growth. The implementation also allowed for an API-based connectivity to be directly integrated with TSB’s CRM system.

Martin Frick, Managing Director – APAC, Temenos, said, “We are delighted that TSB has chosen Temenos to power its growth and that they are already starting to see results from the implementation. Temenos has a dominant presence in the region, and this partnership strengthens our footprint further. With the solution, TSB gains leading customer acquisition capabilities, and unprecedented speed and agility. We are delighted to support TSB as it continues to put its customers first, and uses technology and banking to have a positive impact on its community.”

The bank states that post-live, TSB requires shorter amounts of time in customer applications completion and has been enabled to insert completed digital application directly into its back-office processes.

Hamish Archer, TSB General Manager – Technology said, “When New Zealanders join us using the Infinity technology, we make sure we add the personal TSB touch, by following up with a call to ensure the customer is getting the right products and outcomes to suit their needs. Our partnership with Temenos is already proving successful, since going live 40% of new customers have chosen to join us online, without needing to come into a branch.”

Recently, Temenos completed the acquisition of London-based Logical Glue Ltd., a provider of the Explainable AI (XAI) platform.

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