Tangerine Bank in Canada has become the first of its type in the country to implement biometric eye scanning in a new mobile app.

In a rebuild that includes voice-activated passwords and in-app chat, Tangerine Bank has added EyeVerify’s Eyeprint ID tool – which scans a customer’s sclera and identifies the unique patterns of the veins and arteries in their eyes.

“Creating a secure, simple, top-notch experience for our Clients is always our first priority when creating a new app.” says Charaka Kithulegoda, Chief Information Officer at Tangerine.

“We’ve made the entire experience of using our Mobile Banking App simpler by bringing the seamless functionality of Secure Chat to mobile and allowing Clients to enter the app by scanning their eyes with Eyeprint ID or authenticating through voice with VocalPassword.”

The secure chat feature of the app is built on Genysys technology and developed in partnership with IBM.

Tangerine Bank is no stranger to firsts. In January it released a new online chat service that allows customers to make transactions and talk to staff about confidential banking matters without having to call or visit a branch.

Customers can start a new chat session straight from Tangerine’s website, without having to pass through extra security steps.

The Toronto-based bank, a subsidiary of Scotiabank, offers savings accounts, mutual funds, mortgages and chequing accounts and has around two million customers.

Before being bought up by Scotiabank in 2012 it had operated as the Canadian unit of ING Group under the name ING Direct.

By Alex Hamilton

by Alex Hamilton
Alex is Senior Reporter at IBS Intelligence, follow him on Twitter or contact him at: alexanderh@ibsintelligence.com