Nanda Kumar, CEO of SunTec

India-based revenue management and customer experience orchestration solutions provider, SunTec has launched Xelerate Digital Core– an approach that can be adopted by banks for speeding up their digital transformation without the need to replace their legacy core systems.

Nanda Kumar, CEO of SunTec, said “Xelerate equips banks with the agility and flexibility required to make their Digital Transformation plans a success. It allows banks to bring together different facets of technologies to create new customer experiences. Our approach is simple – minimize risk, leverage existing infrastructure and equip banks to own the customer experience. Agility is the driving force of all digital transformation journeys and Xelerate has been built to deliver on all the above parameters”.

According to the supplier, Xelerate separates the customer engagement functions from the core system and manages it as a horizontal cross-enterprise layer. These functions include product innovation capabilities, sophisticated customer data management, partner ecosystem and revenue management and pricing.

The banks are expected to benefit from this approach through the adoption of the new technologies, the addition of new capabilities and the ability to offer customized products, thereby enhancing the customer experience.

Colin Dinn, CTO of Siam Commercial Bank explained “SunTec Xelerate® has helped us move from a manufacturing architecture to an assembly architecture. We now have a mechanism that can bring new capability, blend it with our existing capability and then enhance it to our customer. What this means is that we can innovate faster and move a lot quicker”.

SunTec has collaborated with Capgemini for providing customer engagement solutions with Xelerate Digital Core.

Established in 1990 in Kerela, SunTec provider of customer-centric digital transformation and experience orchestration solutions, not only to financial services but also digital and communications services industries.

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by Megha Bhattacharya
Market Analyst at IBS Intelligence
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