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Standard Chartered goes digital in the Ivory Coast

Jaydeep Gupta, regional head of retail banking, SC

Standard Chartered Bank is officially launching its digital bank in Ivory Coast – the first of its kind for both the bank and the country.

Bruno Nabagné KONE, minister of information technologies and communication of the Republic of Côte d’Ivoire, was the guest of honour at the launch event, which also hosted Ivorian sports icon, Didier Drogba as the Bank’s Digital Ambassador and the first person in Côte d’Ivoire to open a digital account.

The client onboarding journey has been digitised and in under 15 minutes a client can open a new account through the app. Clients can now track and trace a request submitted, which is a first for Standard Chartered.

“This is a key milestone on our digital journey as a Bank and underlines our commitment to investing and growing in the market,” commented Sunil Kaushal, regional CEO, Africa and Middle East. “We have been steadily investing in expanding our footprint in Africa over the years, and this will continue to be a priority moving forward. Digitising Africa remains at the heart of our business strategy for the region, and we look to implement our Côte d’Ivoire model across other markets in the coming months.”

Read more: Standard Chartered to increase fintech and digital investment

“We have taken into consideration the feedback received by our clients at each stage of the design process and have incorporated innovative technology to allow them to execute all banking activities from a mobile device,” added Jaydeep Gupta, regional head of retail banking, Africa & Middle East.

Isaac Foly, chief executive officer, said that digital transformation contributed to economic development and will continue to do so, in line with the country’s National Development Plan. The company has plans to enhance financial literacy and improving accessibility to financial services across Côte d’Ivoire.

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