Paul Clarkson,
Senior VP – Community & Regional Financial Institutions, nCino

USA-based S&T Bank has selected nCino’s Bank Operating System in order to establish an end-to-end solution covering the bank’s credit-related platforms across multiple business lines. The bank will be implementing nCino’s solution in its commercial lending business which accounts for 75% of the S&T’s total loan value.

“We were looking for a technology solution that could support all of our commercial, business and consumer banking processes on one, end-to-end platform,” said Patrick Haberfield, senior executive vice president and chief credit officer at S&T Bank. “We spent the better part of a year going through the vetting process and narrowing down the prospects. Through that process, it became apparent that nCino was the only platform that offered everything we were looking for. With the potential to implement additional nCino solutions down the line, the flexibility of the platform will continue to support our vision as we grow.”

nCino’s Bank Operating System is a single platform spanning Customer Relationship Management (CRM), customer onboarding, account opening, loan origination, workflow, credit analysis, enterprise content management & instant reporting capabilities.

“In a rapidly changing, increasingly digital environment, S&T Bank is leveraging nCino’s cloud-based technology to ensure they are well-positioned to meet the needs of customers today and in the future,” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “S&T has been a terrific partner throughout our ongoing work across business lines, and we look forward to helping them continue to achieve their growth initiatives and digital strategy goals.”

According to the supplier, the solution implementation will assist the bank in its customer journey, will facilitate enhancement in post-approval workflows and real-time visibility into the loan pipeline. It will also enable the bank to gain a 360-degree view of each customer, thereby simplifying interactions.

“Our goal isn’t to do things the way we’ve always done them; our goal is to be the best by offering a solution that enables a more positive customer experience, both internally and externally,” said David Antolik, president and chief lending officer at S&T Bank. “The scalability and breadth of features of the nCino Bank Operating System not only aligns with our plans and vision for the future, but has already had an immediate positive impact on our employees and customers.”

Recently, Navy Federal Credit Union and St. Louis Bank selected nCino’s Bank Operating System for enhancing customer experience.

by Megha Bhattacharya
Market Analyst at IBS Intelligence