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SBI pilots ‘YONO Branches’ in Navi Mumbai, Indore and Gurugram

SBI, bank. State Bank of IndiaIndian multinational, public sector banking and financial services statutory body – State Bank of India (SBI), launched ‘YONO Branches’ on the eve of the 65th anniversary of its Foundation Day. YONO is the integrated digital and lifestyle platform of the Mumbai-based bank which is now set to offer the assimilation of human interaction and digital integration in the banking industry. The branches have been piloted in Navi Mumbai, Indore and Gurugram and will focus towards driving the adoption of digital banking among its customers.

Rajnish Kumar, Chairman, SBI expounded, “We are glad to witness YONO SBI venturing into brick and mortar model and are delighted to launch YONO Branch on the auspicious occasion of State Bank Day. We believe YONO Branch will enable and empower customers to adopt digital banking to enjoy all banking services with ease. With a gamut of banking services being available in a specially designed YONO Branch, we are hopeful customers will walk away with a unique and memorable banking experience. At SBI it is our constant endeavor to provide new experiences to our valued customers through an innovative touch to our products and services.”

In this journey of digital transformation, the constant endeavor of YONO SBI is to offer its customers a gamut of banking and lifestyle services at their convenience. The Platform has now reached global markets with YONO Global in UK & Mauritius. YONO has also crossed the landmark of 5.1 crore downloads and 2.4 crore registered users. It has partnered with more than 85 e-Commerce players across 16 plus categories. SBI through YONO has also come up with various initiatives which include YONO Cash (Card-less withdrawal facility from ATMs), Pre-approved Personal Loan, YONO Krishi etc. catering to all categories of customers.”

The bank has created the branches with a ‘Digital-first’ operating model. Through the self-service zone, customers can deposit a cheque into the Smart Cheque Deposit Kiosks, withdraw cash using YONO Cash, deposit cash, and print passbook 24 x 7, without depending on branch staff. Self-assist kiosks with touch screen consoles will allow customers to use YONO to avail a broad range of services, such as booking FD or creating an account, all on their own. In availing services digitally, customers will receive personalised assistance from dedicated YONO Hosts for a comfortable banking experience.

Dedicated meeting pods will facilitate conversation between customers and branch staff around loans, credit card, insurance, mutual funds among others, at the end of which these can be availed digitally. All services will be simplified, paperless and real-time, as much as possible. SBI plans to scale up YONO Branches across the country in the next 5 years.

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