Santander has announced that it has integrated nCino’s Bank Operating System with its business banking operations.

Santander is deploying nCino in partnership with Accenture, and aims to provide a “personalised” service while “empowering” its business bankers. Accenture aided in the implementation of auto-decisioning, risk rating, and spreading capabilities. Santander plans to roll out additional features of the nCino system over the next few months.

“nCino’s platform automates the lending process from start to finish in a way that ensures a seamless, transparent experience for our customers that reduces delays and inefficiencies and securely connects our clients to our bankers whenever they need them with the touch of a button,” said Amir Madjlessi, executive vice president and managing director of business banking at Santander.

Pierre Naudé, CEO of nCino, added: “The Bank also recognizes that a shiny front end means nothing if the middle and back office doesn’t embrace at least the same degree of automation and intelligence. By implementing nCino’s Bank Operating System, Santander is transforming processes from within and while engaging their customers, offering transparency and speed to customers while reducing overall costs and boosting efficiency.”


by Alex Hamilton
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