Image result for Don Schuerman, CTO, Pegasystems.

Don Schuerman, CTO, Pegasystems

Even as RPA (robotic process automation) or bots has become the buzzword among the leading enterprises going through digital transformation, deploying the bots is challenging and time-consuming, according to a survey by global IT infrastructure service provider Pegasystems Inc.

As per the survey, the Nasdaq-listed software company said that while robotic process automation (RPA) and robotic desktop automation (RDA) were highly effective in streamlining work, achieving and maintaining those results was challenging. Lately, several organizations across the globe have been under pressure to adopt RPA in a bid to modernize their legacy IT infrastructure and stay competitive.

Quoting an industry research report, Pegasystems said that the RPA software revenue grew 63.1 percent in 2018 to $846 million, making it the fastest-growing segment of the global enterprise software market. It further added that RPA’s faster growth came in on the back of organizations’ strategy that found RPA as a quicker and easier solution to digital transformation by automating cumbersome and mundane processes.

Pegasystems surveyed over 500 businesses using RPA and/or RDA to conclude that while 67% found RPA effective than they originally anticipated, only eight percent felt it was less effective than expected. However, the deployment of bots was not that easy. The respondents were came from across sectors including healthcare, insurance, manufacturing, communications and media, and financial services industries in the US, UK, France, Germany, Netherlands, and Australia with a minimum of $100 million in revenue.

According to the survey, over 50% of the respondents said that bots are harder to deploy as it typically takes 18 months on average to successfully push bots live into production.

“…amid all the market hype, our survey shows there are several misperceptions on how best to use bots. We believe robotic automation serves as a bridge to digital transformation – not as the end game. That’s because bots are only band-aids that temporarily mask the bad processes still lurking underneath. By combining RPA in the short run and Digital Process Automation (DPA) in the long run, organizations can drive seamless automation from end to end and truly future proof their enterprise,” said Don Schuerman, CTO, Pegasystems.

Besides, the survey found that the Bot lifespans were not that long and inevitable changes to the underlying enterprise architecture would lead to increased bot breakage over time. Already, 87% of respondents experience some level of bot failures and 44 percent said the amount of bot breakage is small. Overall, maintenance ranked as the second biggest problem bot users face. On average, organizations think bots will last approximately three years, though their bot initiatives are only 1.8 years old.

Despite these issues, organizations felt that bots deliver on their promise when deployed in the right situations. About 66 percent think bots bring more value and ROI than originally expected, improved work productivity and contributed to a healthier bottom line.

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by Priyanka Pani
Senior Regional Correspondent, Middle East and Asia
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