OutSystems delivers e-commerce platform for Yorkshire Building Society

Low-code platform solutions provider OutSystems has announced that the Yorkshire Building Society has selected the supplier’s solution in a bid to deliver its customer-facing e-commerce platform and mobile applications for its retail banking and broker customers. According to the supplier, the partnership is expected to upgrade the building society’s back-office systems and enhance its customer experience as well as its security posture.

“We were looking to address a range of specific requirements when we started working with OutSystems, chiefly how we could better serve our customers with additional functionality through our e-commerce platform, which was approaching end-of-life. We also wanted to streamline our employees’ internal workflows and processes to improve overall efficiency throughout the business. Working with OutSystems has enabled us to preserve our careful approach to digital transformation. By building a platform that serves multiple use cases, we have adopted a cost-effective method of ensuring we continue to innovate and stay ahead of the digital curve in banking, ”said Ant Warrington, director of digital and innovation at Yorkshire Building Society.

The implementation will also improve operational efficiencies for the Yorkshire Building Society and assist it in its goal of reducing the number of customer calls by 4o% by automating operational account servicing processes.

“Extending the self-serve capabilities of Yorkshire Building Society’s technology to alleviate the load on its branches and call centers was a key KPI for the organization. We’re happy to help the society take that digital step forward, helping them to remain a leader in an extremely competitive market,” added Garry Larner, regional director, financial services and insurance at OutSystems.

Established in 2001, the OutSystems platform assists organizations in building enterprise-grade apps. It aims to combine low-code development with advanced mobile capabilities for the development of application portfolios that integrate with existing systems.

Recently, UK-based building society Nationwide selected OutSystems to devise and develop a digital business savings service for enhancing Nationwide’s customer interaction.

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