OCBC Bank in Singapore has been using facial recognition technology developed by NEC for the last two months, as the bank moves towards improving its service quality.

NEC’s technology, NeoFace, leverages AI to identify facial features in real-time, and thus recognise OCBC Premier Banking customers as they approach the lounge in the branch without needing to stop to look at the camera.

This is in turn being utilised by the branch staff, which will be able to provide a more personalised experience.

Read more: NatWest app activates Face ID authentication

In March of last year, NEC’s face recognition technology achieved the highest performance evaluation in the Face in Video Evaluation (FIVE) testing performed by the US National Institute of Standards and Technology (NIST).

“Moving ahead, we look forward to exploring more innovative and meaningful ideas to help customers digitally transform their businesses through artificial intelligence that includes biometrics and facial recognition,” said Lim Kok Quee, managing director and deputy CEO of NEC Asia Pacific.

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by Henry Vilar
Henry is Junior Reporter at IBS Intelligence, follow him on Twitter or contact him at: henryv@ibsintelligence.com
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