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OCBC Bank activates voice-based banking on mobile app

Singapore bank OCBC has released an update for its mobile banking app that will allow users to command Siri, Apple’s in-built persona assistant, to help with banking tasks.

Customers will be able to check their bank account balances, outstanding credit card balances and make instant payments to friends – as long as they’re using the country’s PayNow service.

Without PayNow, customer will have to undergo a secondary validation stage, using a fingerprint or facial recognition.

“This is the new digital – conversational, more natural and faster access to banking!” impressed Aditya Gupta, head of e-business in Singapore at OCBC Bank. This latest service marks a major milestone in banking as it brings us one huge leap closer to making natural language voice-activated banking and payments a reality.

“This is just a start – we will continue to embed ourselves in our customers’ everyday lives using voice-powered AI tools which they will be able to use for more banking transactions such as bill payments, money management and common servicing requests in the future!”

Earlier this year, OCBC Bank Singapore deployed facial recognition technology at its branches, underpinned by NEC’s NeoFace technology.

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