Frederick, Maryland-based Nymeo Federal Credit Union (FCU) has deployed a digital forms library powered by IMM’s eSign technology.

This self-service library enables members to initiate nearly every type of account maintenance or service request “on-demand” in a “secure, digital banking environment”.

Nymeo FCU is the 22nd largest credit union in Maryland, with more than $272.3 million in assets and approximately 23,000 members.

According to the credit union, much of its success can be attributed to its staff and their continued commitment to provide members with a superior experience across all delivery channels, including the deployment of digital tools and services.

Dawn Pappas, Core and Electronics Channel Manager at Nymeo FCU, said: “By working with IMM we’ve made great strides in our digital transformation strategy. We initially concentrated on back-end and employee-facing processes, automating those processes while shifting to a paperless, digital environment.

“Once that phase was completed, we then focused on all of the member-facing transactions and are pleased that we can now offer members the ability to complete any type of service request or transaction in a paperless, digital environment. Traditional, paper-based service processes took four-to-seven days to complete involving several steps. Today, these processes are very easy to do and can be completed in minutes, eliminating member friction and allowing them to securely submit all required documentation to us electronically, in one simple step.”

Using IMM’s Widgets functionality, the credit union has converted all member-facing documents to digital self-service documents, using an editor to generate a custom eForm complete with field validation, required data input and other functions such as electronic signatures that may be needed.

Nymeo FCU leverages multiple technology offerings from IMM including its eSign plus platform with workflow capabilities, eTeller Check21 Capture and eReceipts, as well as eChecks. These technology tools are integrated with the credit union’s existing core processing system, Fiserv’s XP2.

Philip Elwyn, Director of Client Success at IMM, added: “Our Widgets functionality provides Nymeo FCU with the tools needed to deliver an engaging, more comprehensive member experience in a digital technology environment. The credit union can process transactions more efficiently and more accurately, which boosts productivity and drives down costs across the entire organization.

“Nymeo recognizes that digital transformation isn’t merely offering members access to a mobile app or online banking, but instead is a commitment to providing a positive experience across all delivery channels. The extensive digital forms library is another example of this commitment. Nymeo and IMM are providing members the digital engagement and experiences desired when performing banking functions, at a time and location that is most convenient for their schedule. Nymeo is just beginning to enjoy the benefits Widget functionality can provide.”

by Alex Hamilton
Alex is Senior Reporter at IBS Intelligence, follow him on Twitter or contact him at: alexanderh@ibsintelligence.com
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