Greg Lapointe, president of South State Bank

Cloud banking service provider nCino has announced that its Bank Operating System will be implemented by South Carolina-based South State Bank in a bid to introduce an efficient lending process along with a digital, omnichannel experience for customers. According to the supplier, the implementation will provide the bank with capabilities including CRM, customer onboarding, account opening, workflow, credit analysis, thereby, enhancing its scalability and growth.

“It’s important to us to offer the right combination of high-touch personalized banking expertise and high-tech capabilities,” said Greg Lapointe, president of South State Bank. “We’re committed to delivering exceptional service and believe nCino’s market-leading platform will provide our staff with the right tools and digital infrastructure to quickly and efficiently serve customers’ evolving needs.”

The solution is expected to assist South State in the efficient management of the banking process- involving the creation of loans, reducing time to close, transparency and collaboration throughout its lending operations and creation of a seamless end-to-end customer experience, where employees and customers can interact on the same digital, mobile-enabled platform.

“South State understands the positive impact of innovative technology and how it can support the connection between efficiency, growth and service, and we are glad to partner with them during this exciting period of expansion and digitization,” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “With nCino’s Bank Operating System in place, South State employees and customers will benefit from the rich functionality of our cloud-based platform, while having the flexibility and scalability to meet evolving market and customer demands.”

Recently, USA-based S&T Bank selected nCino’s Bank Operating System in order to establish an end-to-end solution covering the bank’s credit-related platforms across multiple business lines.

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by Megha Bhattacharya
Market Analyst at IBS Intelligence
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