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Natwest, RBS & Ulster Bank release carer card for vulnerable customers

NatWest in collaboration with Royal Bank of Scotland and Ulster Bank has introduced a new companion card in a bid to enable vulnerable customers as well as the ones in isolation to allow volunteers to pay for their essential goods.

The Bank states that the card can be topped up to £100 every 5 days and can be given to a volunteer or carer to make purchases on behalf of the individual. In a bid to enhance security, the carer card will be associated with the customer’s existing bank account but will be kept separate on the bank’s systems. It will not share a PIN or long card number with the customer’s existing debit cards and will have a cap of £50 on ATM withdrawals.

Les Matheson, CEO, Personal Banking at NatWest said, “Tackling issues around access to finance can be difficult for some. But we are committed to finding innovative solutions that keep our customers safe and able to pay for the things they need, when they need them – whether that’s digitally via our app, via this new card, or through cash. We will continue to listen to and be guided by our customers in introducing services that meet their needs and provide meaningful help.”

The banks are also offering a fee-free cash delivery service to vulnerable customers with around £250,000 delivered to around 750 customers to date since 25th March.

Recently, NatWest announced the launch of a £5million fund in collaboration with The Prince’s Trust, for supporting young entrepreneurs across the UK in maintaining their businesses during the COVID-19 pandemic.

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