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Metromile first notice of loss product deployed by Tokio Marine

MetromileSan Francisco-based insurance carrier powered by machine learning – Metromile, announced the deployment of the digital, first notice of loss product Metromile REPORT by Tokio Marine Group, across its $13 billion auto insurance book. It is expected to significantly improve customer claims by enabling drivers to report accidents online and through Tokio Marine’s app.

“Metromile uses world-leading technology to provide a more sophisticated and personalized approach for its customers. By incorporating its technology into our claims service, we expect to realize millions of dollars in savings and raise the quality of work that can only be performed by our talented team,” said Hidenori Kobayashi, Deputy General Manager, Tokio Marine Group.

Tokio Marine is an insurance group and was the first insurance carrier to license Metromile’s proprietary artificial intelligence claims platform. Metromile Enterprise’s platform helps improve customer satisfaction and limits losses paid to false claims, which the company believes can reduce loss adjustment expenses by as much as 30 percent through the automation of customer experience, detection of fraud, and offering of dynamic first notice of loss.

Dan Preston, CEO, Metromile stated, “We are honored to help Tokio Marine focus on what they do best — putting its people and its customers first. Metromile Enterprise’s technology will enable Tokio Marine to use artificial intelligence to improve customer satisfaction, realize industry-leading operating efficiency, and take a significant leap as a technology-driven insurer.”

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