Lloyds Banking Group is set to become the first organisation in Europe to introduce Pindrop’s Phoneprinting tech, rolling it out across the Lloyds Bank, Halifax and Bank of Scotland brands. This creates an “audio fingerprint” of phone calls by analysing 147 unique call features – such as location, background noise, number history and call type – to highlight unusual activity, identify potential fraud and stop criminal callers. There is no need for customers to provide any additional information.
The Group will introduce the software early next year. Martin Dodd, Group Telephony Managing Director, Lloyds Banking Group, says: “Protecting our customers, their money and their information is our priority and investing in ground-breaking technology is just one of the many ways we are able to remain a step ahead of potential fraudsters. Our partnership with Pindrop will enable us to further strengthen our multi-layered defences and allow us to continue to lead the industry in this important area.”