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Lloyds Banking Group suffers from a 9-hour IT outage on New Year’s

UK’s Lloyds Banking Group suffered from an IT outage on Wednesday that left its customers unable to use the online banking services on New Year’s Day, according to news reports. Customers of Lloyds, Halifax and Bank of Scotland were affected by it. The problems reportedly began around 3 am and was resolved around afternoon. Customers were provided with the option to use telephonic banking services during the outage.

The influx in the number of customers seeking to use the bank’s “Get Paid Early” feature to receive their wages 24 hours early before Christmas is understood to have caused the problem.

Customers of Lloyds Banking Group said on social media that they were unable to use mobile apps or websites to access their accounts since early morning on New Year’s Day, a public holiday when bank branches are shut.

Lloyd Bank stated in a statement, “Internet and mobile banking is now back to normal. We’re sorry for the issues with it this morning,”

The outage follows UK’s Monzo Bank’s system issues that made it impossible for its customers to access their savings.

Similarly, Spanish firm Sabadell’s TSB, suffered from weeks of disruption in 2018 due to an IT failure that drew criticism from parliament and regulators and ultimately resulted in it chief executive officer’s resignation.

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