InfosysIndian software services company Infosys has acquired an Ireland-based contact centre company Eishtec for an undisclosed amount. The merger would provide an opportunity for growth, with Eishtec and Infosys BPM already sharing some key clients, Eishtec said in a statement, according to media reports.

The Irish firm informed its employees of the transaction on Monday and told them they would be transferred to the Bengaluru-based IT giant. Eishtec has an employee count of 1400, according to the reports.

“The entire Eishtec team is excited for the new chapter in the company’s journey. The company’s owners have been working with a leading business process outsourcing company over the last few months and have made the strategic decision to transition the business to be part of Infosys BPM,” said chief executive officer Heather Reynolds.

“Eishtec is committed to our employees who have played a critical and integral role in helping us to attain our position as one of Ireland’s leading customer service providers. We believe the decision to transfer the business to Infosys is in the best interests of those employees and the wider organisation,” Reynolds added.

Eishtec was established in 2011 and specialises in providing services to the telecom, social media, healthcare, edtech and fintech sectors. It has offices in Waterford, Wexford, Clonmel and Craigavon in Northern Ireland. Post the acquisition, the current management team of the Waterford-based firm will remain in place including Reynolds.

“We are very excited to welcome the Eishtec employees who will help us further enrich our customer experience services. We look forward to helping them enhance their professional careers within Infosys,” said Anantha Radhakrishnan, chief executive of Infosys BPM. “The transfer of the Eishtec employees will enable us to better serve our clients from the UK and Ireland, further leveraging our deep expertise in technology, analytics, and digital.”

Infosys and Eishtec did not immediately respond to requests for comment on the reports.

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by Krishna V Kurup
Senior Market Analyst at IBS Intelligence
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