Infosys’ EdgeVerve to propel Al Ahli Bank’s automation journey


               Somnath Menon

Kuwait-based Al Ahli Bank has entered into a partnership with Infosys’ subsidiary EdgeVerve Systems in a bid to utilize its AssistEdge Robotic Process Automation (RPA) for automating its business processes.

Somnath Menon, Group Chief Operating Officer – Al Ahli Bank of Kuwait, said, “Robotic Process Automation is part of ABK’s digitization strategy to transition to the next level of innovation and technology in banking. ABK has collaborated with EdgeVerve and successfully implemented RPA in key areas of Operations and Information Security. We continue expanding the scope to include other areas to improve efficiency, productivity, security, and enhance the customer experience. The automation journey will enable us to migrate repetitive tasks to the digital workforce and reskill our staff to deliver more value-added activities.”

According to the supplier, AssistEdge RPA will help in the expansion and enhancement of the bank’s customer service and productivity. AssistEdge is expected to assist in the building and implementation of RPA along with the integration of software robots for automating repetitive processes. The solution is expected to improve business processes as well as enhance productivity and customer experience.

Venkatramana Gosavi, SVP and Global Head of Client Engagement, Infosys Finacle, “Al Ahli Bank of Kuwait has been a front runner in adopting leading-edge technologies to accelerate growth and deliver a digital age banking experience to its customers. The bank has already achieved a generational leap with the next generation Finacle suite of banking solutions. We are pleased that the bank has chosen EdgeVerve’s AssistEdge to expand its transformation journey and drive scalable automation to enhance customer service and productivity.”

Recently, EdgeVerve Systems announced the launch of Intelligent automation platform AssistEdge Engage at CCW Vegas. AssistEdge Engage utilizes AI and RPA and, has been developed for contact centers in order to increase agent productivity and provide enhanced customer experience.

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