HSBC rings in the New Year with fresh online banking glitch

HSBC customers have been having trouble accessing their online accounts as the bank suffers another glitch with its mobile and internet systems.

HSBC internet banking customers attempting to check their account balances were left perplexed and frustrated as the bank’s web servers appeared to splutter. The service received thousands of problem reports as users stormed social media to vent their ire.

The bank has replied to customers by tweeting that it’s ‘aware some customers are experiencing problems’, offering up the solution that users ‘try again later’. Problems are believed to have started at around 9AM GMT yesterday and have persisted into a second day of issues, The problem appeared to have been solved on Monday evening but this morning HSBC were reporting fresh problems on social media.

At the time of writing HSBC were still reporting problems with the online banking service.

HSBC published a statement today apologising for the problems: ‘We are currently experiencing issues with our Online and Mobile banking. Personal Mobile banking is working but due to high demand customers may experience delays. We will ensure customers do not lose out as a result of this issue.’

No explanation has been given as to the cause of the outage – though the bank has ruled out rumours of a cyber attack.

This is not the first time the bank has suffered an IT glitch leaving customers in the lurch. In August 2015 more than 275,000 people were left without their monthly pay when a flaw meant customers could no longer receive or send payments. The bank’s commercial and retail banking sites also went down.

The outages may strike a somewhat ironic tone after the bank reported fresh profits last year amid its new ‘digital technology focus’.

On Thursday 7 January HSBC’s COO John Hackett appeared on social media to apologise to long-suffering internet banking users who had been unable to access their services:


By Alex Hamilton

Related Posts