HDFC Bank selects Backbase for digital banking evolution

India-based HDFC Bank has selected Backbase to implement its digital banking platform, which will eventually run both the bank’s online and mobile banking apps. The vendor will be playing a “key role” in the development of HDFC Bank’s “next generation” of services, according to the bank.

The first phase of implementation will see HDFC Bank’s technology re-engineered to be a “true omni-channel platform” – this involves combining HDFC’s existing core banking software and back-end applications with a new digital service.

“We see a strong momentum for digital transformation projects in emerging markets – and with HDFC Bank, Backbase has built its reputation and marked its footprint in the Indian banking landscape when it comes to next generation banking,” says Jouk Pleiter, CEO and Co-Founder of Backbase.

“HDFC Bank has a very strong track record in leveraging technology to make their business highly competitive. In that context we’re very excited to partner with HDFC Bank to bring their retail digital banking operations to the next level, and strengthen their digital presence in India by supporting their customers with a true omni-channel banking platform and a seamless customer experience”.

HDFC Bank serves more than 37 million customers in India through 4,451 branches and deploys over 12,013 ATMs.

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