Gerry Leonard, President, Digital Channels, Fiserv

Tuscon-based Hughes Federal Credit Union has selected Fiserv’s Architect solution with an aim to enhance its digital capabilities, using the solution as a foundation for a range of payment services.

“In a competitive market and an era of increasing expectations, it is important that we offer a distinct set of digital banking and payments capabilities that sets us apart from other financial institutions,” said Rich Griesser, vice president of Information Technology, Hughes Federal Credit Union. “The flexible Architect technology allows us to go beyond the industry standard and customize our digital banking offerings to create a differentiated, intelligent experience that is tailored to our members.”

With the help of Architect, as the supplier states, the credit union will be able to integrate additional capabilities such as alerts, electronic bill payments and person-to-person payments. It will also enable the credit union to integrate services from other providers using the foundation of Architect.

“Our research indicates that digital interactions are preferred and have a notable influence on how people perceive their financial institution,” said Gerry Leonard, president, Digital Channels, Fiserv. “Hughes has earned a reputation for service and innovation, and they are furthering that reputation through their commitment to digital differentiation enabled by Fiserv technology.”

Recently, Fiserv’s DNA solution was chosen by three credit unions and its AML solution was selected by Mercury Payment & Arion Bank.

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by Megha Bhattacharya
Market Analyst at IBS Intelligence
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