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Financial inclusion drives ATM usage, RBR

New RBR research shows the number of ATM cash withdrawals worldwide grew by 10% in 2015, the fastest rate since 2011. 99 billion withdrawals were made worldwide in 2015, with the most notable increases seen in Asia-Pacific and the Middle East and Africa (MEA), where volumes were up by 16% and 8% respectively.

Growth in Chinese ATM usage accelerated to 23% as a result of rising financial inclusion and concerted efforts by banks to migrate more transactions to self-service. China accounted for 24 billion withdrawals, almost a quarter of the global total. Similar factors were at play across many other developing markets in Asia-Pacific and MEA, with Egypt, India, Indonesia, Malaysia, Pakistan and Saudi Arabia.

Whilst ATM usage is stable or even falling in some mature markets, most continue to see an increase. In the USA, for example, where an increase in surcharges had contributed to a decline in withdrawal volumes over a number of years, transaction levels actually rose, and in Spain, growth in the number of withdrawals picked up to 8% as the country’s economy started to recover.

RBR’s Rowan Berridge comments: “Global usage data points clearly to the enduring importance of the ATM channel, both in mature and developing markets. Despite rapid growth in cashless payments, demand for ATMs remains robust and we forecast cash withdrawal volumes will continue to increase in most countries for the foreseeable future.”

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