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Diebold Nixdorf agrees to offer ATM as a Service to Belgian joint venture JoFiCo

Diebold Nixdorf has entered into an ATM as a Service agreement with JoFiCo, a joint venture created by four Belgian Banks- Argenta, AXA Bank, Crelan and vdk bank and bpost in November 2019. The agreement will enable the former to manage the joint venture’s ATM network from end-to-end.

Elke Hendrix, president of JoFiCo, said, “The ATM as a Service strategy enables us to join forces and continue to offer a high-quality service to our clients in the long term optimizing cash management. JoFiCo awarded the full span of services to our long-time partner Diebold Nixdorf because their approach allows us to continually evolve the consumer experience.”

The ATM as a Service solution, which will be powered by Diebold Nixdorf AllConnect Services, is expected to provide JoFiCo with a solution comprising hardware, software, maintenance and managed services. The company states that it will be responsible for operating the entire fleet for each participating bank of the joint venture, which includes an installed base of approximately 1,560 existing ATMs. The ATMs will run on a single software platform, DN VynamicTM, which enables the banks to stay connected to their consumers by delivering personalized interactions and continually improving their self-service experience.

Xavier Bianne, vice president of Banking, Eurasia West at Diebold Nixdorf, said, “Our ATM as a Service program enables each of the banks participating in this joint venture to optimize internal operations and minimize the total cost of ownership all while ensuring their consumers remain delighted with their self-service experience. Each of the partners participating in the joint venture will retain its own commercial strategy and brand identity while providing consumers with the convenience, security and access to cash they require.”

According to the company, it will gradually replace older units with new DN Series ATMs that include a mix of cash out and cash recycling units and upgrade the remaining ATMs to Windows 10.

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