Eric Schuppenhauer, president of Home Mortgage at Citizens Bank

Florida-based Black Knight, provider of integrated technology and services that span the entire mortgage and real estate industry recently announced today that Citizens Bank N.A., a wholly-owned subsidiary of Citizens Financial Group, Inc., has implemented the suppliers Servicing Digital platform for its new Citizens One mobile app. This tool delivers personalized loan information to Citizens Bank’s mortgage customers about the value of their homes and how much wealth can be built from the real estate assets they own.

Eric Schuppenhauer, president of Home Mortgage at Citizens Bank commented, “Whether you’re a first-time homeowner or a seasoned homeowner, a new home is a significant milestone, after closing, you want to focus on settling in and building your life in that home, not on managing your mortgage. We believe that paying your mortgage should be simple, so we’re making it even easier for customers to bank with us when, where and how they want to with the new Citizens One mobile app.”

Servicing Digital, which is available in the app provides customers with the ability to easily perform tasks and view information related to their mortgages. Alongside this Servicing digital offers a platform for constant engagement between servicers and their customers. Customers can also view up-to-date information on estimated home values and recent sales in their neighbourhoods.

Citizens Bank Home Mortgage will be using a combination of Black Knight solutions, including its origination and servicing systems. Through its business process automation, Black Knight enterprise clients can help reduce risk, improve efficiency and drive financial performance.

by Megha Bhattacharya
Market Analyst at IBS Intelligence