Malaysia’s second largest lender CIMB today clarified that its system remains secure and denied any incidents of hacking in its portal CIMBClicks, as reported by several customers over social media.

“CIMB would like to address recent social media news on the alleged insecurity of its online banking portal, CIMBClicks. Please take note that out CIMBClicks system remains secure and all customers’ transactions continue to be protected,” the lender said on Twitter.

On Sunday, several bank account holders took to the micro-blogging site to report unauthorized transactions in their accounts. These included transfers made using debit card details through Paypal. Also, there were complaints about inaccessibility after the lender updated its online banking security measures.

CIMB said that it had recently modified security measures to accommodate passwords of 8-20 characters, as compared to only up to eight characters previously.

“The bank would like to inform that it had, over the weekend, introduced a few additional measures to enhance the security of its CIMBClicks transactions. Apart from ensuring that the system is now able to accommodate passwords longer than 8 characters and up to 20 characters, we have also added the reCaptcha security measure on CIMBClicks to ensure the user is not a bot,” the bank said in the statement today.

CIMB’s twitter account also lists previous alerts to users of CIMBCLicks and other applications stating that these services were temporarily shut for few hours on 8 and 14 December 2018.

 

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by Parnika Sokhi
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