Leading Back Office Systems for Banks

In-depth Supplier Profiles and User Lists. Subscribe now

In-depth Banking Tech and FinTech Research

Over 300 research reports that's updated quarterly. Subscribe now

RPA in Banking: Strategies and Pitfalls

Insights on RPA Suppliers and Case Studies. Subscribe now

Australia’s Heritage Bank signs five-year deal with Diebold Nixdorf

Heritage BankUS-based Diebold Nixdorf said it has partnered with Heritage Bank, Australia’s largest customer-owned bank, to manage its entire fleet of ATMs as part of five-year services and maintenance agreement.

Powered by DN AllConnect Services, Diebold Nixdorf will provide an expanded range of support services and solutions to ensure that Heritage Bank’s self-service network delivers optimum performance and the best experience for their consumers, the company said in a statement.

“This agreement ensures increased operational efficiency of our ATMs, and allows us to focus on our core business of providing consumers with a great banking experience,” said Peter Lock, CEO of Heritage Bank. “The relationship with Diebold Nixdorf matters a great deal to us, and we are absolutely thrilled that it will be continuing..”

In addition to real-time, remote monitoring services and a fleet-wide migration to Windows 10, the company will also provide anti-skimming card protection, security updates, and remote software updates, maintenance and support.

“High system availability across an entire ATM network is a critical component to deliver positive consumer experiences. DN AllConnect Services provides the capabilities and technology needed to make Heritage Bank’s self-service channel agile, efficient and secure. We are proud to service and maintain the bank’s fleet of Diebold Nixdorf ATMs and look forward to a continued partnership,” said Jaivinder Singh Gill, Regional Vice President and Managing Director of Banking, Asia Pacific at Diebold Nixdorf.

Diebold Nixdorf is a multinational financial and retail technology company. It specializes in the sale, manufacture, installation and service of self-service transaction systems such as ATMs, point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets.

Related Posts