nCinoAllied Irish Banks (AIB) has selected US-based nCino’s Bank Operating System to aid the bank’s core business, starting with its Asset Finance division. The partnership will provide enhanced digital experience to AIB’s full range of customers across the bank.

AIB’s first implementation of the nCino system will utilise the Equipment Leasing and Finance Solution for its Asset Finance Group.

The bank will also be adopting nCino’s Customer Engagement solution, as well as the Partner Portal functionality. These features will streamline operations across the bank and enhance visibility, providing seamless customer experience and improved workflow functionality for employees, it said in a statement.

“It is more important than ever before to deliver an outstanding experience to our customers, which makes this the right time for AIB to enhance its digital functions and grow its competitive edge. This initial implementation is part of an ongoing process as AIB continues to develop its offerings across the business to meet changing customer needs and match developments in the Irish economy,” said Pullen Daniel, Managing Director at nCino.

Peter Swan, Head of Credit Transformation at Allied Irish Banks commented, “It’s important to us to put our customers first, at the same time, however, our employees also expect to have the best technology in order to provide the best services. Using nCino will give both our employees and customers a holistic view throughout all stages of the process.

Dublin-based Accenture will act as the systems implementation partner.

by Krishna V Kurup
Senior Market Analyst at IBS Intelligence