Glassbox CEO Yaron Morgenstern

Analytics player Glassbox has announced that its mobile digital customer management solution has now been adopted by all four of the largest banks in the US.
Glassbox is an enterprise-grade customer analytics platform that allows users to capture, index, search, retrieve, replay and drive real-time machine learning-driven insights from data related to digital customer journeys. It enables online customer experience professionals to receive automatic alerts about customer struggles and technical anomalies and act upon them.
“This proves that Glassbox offers the most secure, robust, and complete solution in the market, providing the greatest value for our clients’ websites and native mobile apps,” stated Glassbox CEO Yaron Morgenstern. “In 2018, while exponentially growing our business, it was our ambition to achieve such dominance within the US financial services industry, and we duly succeeded.”
He said the company plans to use this year to accomplish the same results across additional markets by releasing new functionalities throughout the year: “More and more Tier 1 enterprises are realizing the need to upgrade from the concept of online customer experience analytics to the more complete approach of digital customer management, which Glassbox has pioneered globally,” he added.

by Guy Matthews