Khaled Moharem, Regional General Manager – Middle East, FSS

Payments technology company, FSS, has launched a real-time voice banking platform, FSS Voice Commerce. The platform has been designed to provide customers with personalized banking interactions. The platform launch took place at the Seamless Middle East event hosted in Dubai in 2019.

Khaled Moharem, Regional General Manager – Middle East, FSS said, “In an era of rapid technology adoption, the transition from chat-bots to voice assistants is quite visible today. With data-driven banking services on the rise, the key is to offer personalized services and delve deeper into the lives of the consumer and create a seamless experience. Today, consumers demand services that are unified, accurate, quick and secure and our aim is to accentuate the process of frictionless banking to the next level with FSS Voice Commerce.”

According to the supplier, FSS Voice Commerce utilizes machine-learning language processing techniques for analysis and synthesis of language and speech to deliver personalized service experiences. The platform supports a set of 200 transactions and allows seamless 24/7 secure access to a broad range of financial banking services and non-financial service requests. FSS Voice Commerce also supports out-of-band multi-factor authentication including one-time passcodes and biometrics.

The platform, as FSS states, boasts of embedded ML capabilities for customized banking and interfaces with the retail banking system to provide real-time information of accounts and balances.

Recently, FSS has launched a risk-based authentication solution, FSS Secure3D, which is based on the EMVCo 3DS 2.0 protocol.

Established in 1991 and headquartered in Chennai, Financial Software and Systems (FSS) is a digital payment and financial technology company offering an integrated portfolio of software products hosted payment services and software solutions. FSS, end-to-end payments products suite, powers retail delivery channels including ATM, POS, Internet and Mobile as well as back-end functions including cards management, reconciliation, settlement, merchant management and device monitoring.

by Megha Bhattacharya
Market Analyst at IBS Intelligence