Fiserv Inc. has announced that the New York-based NBT Bancorp Inc, the parent company of NBT Bank, has selected Fiserv’s Architect with an aim to deliver a customized digital banking experience across online, mobile and tablet devices. The platform’s software development kit (SDK) will facilitate the creation of tailored offerings for respective customers and will enable the development and implementation of new capabilities.

“A lot of companies today talk about mobile first, but we prefer to focus on the user,” said James Terry, senior vice president and director of systems development at NBT Bank. “We want to deliver the experience the customer is looking for—whether that is on their own digital device or in person at one of our branches. The goal is to give customers the freedom to bank how they want and create a deeper connection with them as a result.”

The implementation, according to the bank, will provide the employees with customer feedback tools, will facilitate increased automation and ultimately an increase in operational efficiency.

“NBT Bank recognizes that we need to evolve with our partners to meet the needs of customers,” continued Terry. “Fiserv is listening to us and is delivering the technology we need to make that possible. When we invest in technology, it’s with the customer at heart.”

“To meet the needs of our customers, we have to deliver new capabilities faster. We are at a point where we can no longer rely on an out-of-the-box solution,” said Michael Longo, assistant vice president and systems development manager at NBT Bank. “Moving to Architect is a catalyst in our transition from a project management focus to a development focus because it will empower our team to deliver the best-in-class user experience and functionality our customers have come to expect.”

Established in 1856, NBT Bancorp Inc. is a financial services holding company headquartered in Norwich, N.Y. The company primarily operates through NBT Bank, N.A., a full-service community bank and two financial services companies.

Established in 1984 and headquartered in the US, Fiserv, Inc. is a provider of financial services technology with more than 13,000 clients and 21,000 associates worldwide. The company’s clients include banks, thrifts, credit unions, securities broker-dealers, leasing and finance companies, and retailers.

by Megha Bhattacharya
Market Analyst at IBS Intelligence