Rob Palin, general manager, Canada, Fiserv

Fiserv’s DNA solution has been selected by three Canadian credit unions- Carpathia Credit Union, Estonian Credit Union and PARAMA Credit Union, in a bid to fuel their efficiency, modernize operations and enhance their customer services.

“It was important for us to have a platform that would allow us to think big and to follow through on new opportunities and never question whether our banking system could handle it,” said Nick Rawluk, CEO, Carpathia Credit Union. “We selected Fiserv because of the people, the company’s positive reputation and presence in Canada, and the proven track record of continuous investment in DNA.”

According to the supplier, the new solution is expected to streamline and automate operations, simplify the creation of new products, activate a range of integrated digital services for their members and help the credit unions in the expansion of their services across Canada. Celero, the Canadian financial technology provider, will be instrumental in the digital transformations of the credit unions.

“Fiserv is committed to delivering the operational efficiencies and digital solutions that enable clients like Carpathia Credit Union, Estonian Credit Union and PARAMA Credit Union to serve as their members’ primary financial institution,” said Rob Palin, general manager, Canada, Fiserv. “The DNA platform provides capabilities that will enable these credit unions to deliver the convenient, seamless experience their members expect from the branch to the call center to the digital channel.”

Fiserv states that DNA’s platform boasts of open architecture which facilitates quick integrations and addition of capabilities. It provides a 360-degree view of member relationships that enables financial institutions to deliver personalized service and more relevant product offerings.

by Megha Bhattacharya
Market Analyst at IBS Intelligence
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