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Finastra’s solution to simplify community banking services

Vincent Pugliese, SVP and General Manager, US Retail & Lending, Finastra

Finastra has released a tablet-based banking platform named Fusion Digital Front Office in a bid to simplify account origination, sales and services for community banks and credit unions. This platform will enable the banks to serve remote locations directly, outside the branch.

“It’s no longer enough just to serve customers or members when they walk into your offices,” said Vincent Pugliese, SVP and General Manager, US Retail & Lending, Finastra. “Community banks and credit unions need to be able to serve them where they are. Imagine being able to take business with you to a home, business, or even a baseball game. Fusion Digital Front Office untethers financial institutions’ ability to service accountholders, open new accounts, and provide personal, relationship-building opportunities.”

According to the supplier, the platform is configurable and will enable business development employees to go to mobile and service accountholders outside their respective branch. It also integrates with other third-party solutions and Finastra’s solutions including  Fusion Analytics, Fusion Mortgagebot, Fusion DecisionPro, Fusion uOpen.

“While mobile banking capabilities are a must-have for modern financial institutions, our members continue to expect a highly personal level of service,” said Carla Bienz, President and Chief Executive Officer, Partners 1st Federal Credit Union. “With Finastra’s Digital Front Office, we are able to offer an additional way to interact with our members that combines mobility with a face-to-face interaction with our staff. The user interface allows us to quickly and efficiently provide the products and services that a member needs, without requiring lengthy workflows.”

1st Federal Credit Union and Vons Federal Credit Union are among the first to pilot Finastra’s platform.

Recently, over 100 Finastra customers were upgraded to the latest compliant versions of its transaction banking software, Fusion Trade Innovation, ahead of the new SWIFT standards deadline. It’s Fusion Islamic core banking solution was selected by Al Taif Islamic Bank. 

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