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Emirates NBD’s digital bank Liv. launches AI chatbot Olivia

Jayesh Patel, Head of Liv.

The AI platform- KAI Banking creator, Kasisto has partnered with Emirates NBD’s digital bank Liv. in a bid to launch Olivia, Liv.’s conversational AL chatbot.

According to the supplier, Olivia will provide Liv.’s consumers with account information and insights on their spending habits. Its AI technology stack, combined with Kasisto’s machine learning and self-service tools are expected to result in the addition of new features, products and channels to Liv.’s interface as well as enhance customer experience.

“Liv.’s goal of providing a differentiated and digital experience for a new generation of customers, empowering them in their daily lives, learning and adapting to their individual preferences, and providing a banking platform that is intuitive and simple to use matches perfectly with Kasisto’s vision to enable customers to make better financial decisions through human-like conversational AI,” said Zor Gorelov, CEO and Co-Founder of Kasisto. “We’re thrilled that Liv. chose KAI, Kasisto’s state-of-the-art Conversational AI platform to create Olivia and power its conversational capabilities, as they progress in their journey to create a unique and innovative new bank.”

Liv. has launched a campaign in order to introduce the new chatbot showcasing the development of the said chatbot as well as encouraging Liv.’s customers to co-create and participate in the same.

“With Liv., our goal is to create entirely new consumer experiences that are as natural and easy as a conversation and woven into everyday life. KAI’s agile AI platform with built-in banking expertise meant that we could quickly ‘train’ Olivia and customize her to reflect the bank’s brand and voice,” said Jayesh Patel, Head of Liv. “In its role as a financial buddy, Liv. helps customers better manage their finances, and we’re very excited that they now have Olivia to further that experience.”

In addition to Liv., DBS Bank, Standard Chartered Bank and TD, among others, use KAI to create virtual assistants and chatbots to power intelligent, human-like conversations with customers that help in improving operational efficiencies, increase brand loyalty and customer, and lower costs.

Recently, Liv. had announced a partnership with the payments startup Verrency, with a view to leverage Verrency’s cloud-based payments service and fintech partners to enable cost-effective delivery of a multitude of value-added services to customers.

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