NV ‘Tiger’ Tyagarajan, president and chief executive officer, Genpact

The adoption of artificial intelligence is rapidly growing in the workplace, but businesses must understand and overcome lingering doubts from their customers and employees, according to research from transformation specialist Genpact.
Genpact’s latest research looked at three audiences – senior executives, the employee base, and consumers, all of which it said are critical to AI’s widespread adoption in business. It said the results show remarkable progress since its initial 2017 study. For example, 53% of consumers say AI is making their lives better, up from just a third in 2017. And workers are more likely to say AI brings career opportunities than believe it threatens their jobs.
One of the most important shifts it found is the nature of adoption, with companies moving from using AI at the fringe of their operations in 2017 to now starting to deploy it in their core processes, especially among the visionaries.  “The data reflects what we’re seeing with clients,” said NV ‘Tiger’ Tyagarajan, president and chief executive officer, Genpact. “There’s no question that businesses are at an inflection point with their use of AI. The visionaries are beginning to embed AI as the neural wiring for their enterprises. To achieve greater impact, we must change the narrative about lingering concerns. It is critical to educate both employees and customers about AI’s potential, and enable them with tools to take advantage of its benefits.”

by Guy Matthews
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