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RBR Branch Transformation: Covid-19 drives fast-paced change
By Sunniva Kolostyak
Covid-19 has been a catalyst for the transformation of bank branches, as retail banks look to optimise customer experience through self-service branches and AI, according to panellists at the RBR Branch Transformation conference. The annual conference from research and consulting firm RBR, this year hosted digitally, hosted almost 1,000 industry professionals looking to optimise their […]
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